High Availability
High Availability refers to systems that are continuously operational with minimal downtime. In the context of SaaS, achieving high availability involves designing infrastructure and applications that can withstand failures and maintain service levels.
Techniques to ensure high availability include load balancing, failover mechanisms, and redundant components. It is crucial for meeting SLA commitments and providing a reliable user experience.
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Churn Rate
Annual Recurring Revenue (ARR)
Lifetime Value (LTV)
Customer Retention Rate
Freemium Model