Onboarding Process

The Onboarding Process in SaaS is the journey new users take from initial sign-up to becoming fully engaged and proficient with the product. A well-designed onboarding experience educates users about key features, demonstrates value quickly, and encourages continued use.

Effective onboarding can reduce churn, increase customer satisfaction, and accelerate the time to value. Tactics include guided tutorials, personalized support, and in-app messaging that helps users navigate the software and achieve their goals.